Position: Advocate

Department: Wellness Services 

Reports to: Client Advocacy Manager

Job Location: Story Road, San Jose and Shelter, Confidential Location

Work Hours: Full-Time, Non-Exempt

Position Summary

The Advocate provides culturally competent support to shelter residents and non-residential survivors of domestic violence and human trafficking.  All services are survivor-defined and trauma-informed.  This person also assists with volunteers, community outreach, and general administration.  The advocate position can have different focus areas: Family, Legal, Housing and Crisis.

Duties and Responsibilities

  • Provide advocacy services, crisis counseling, support groups, and other activities that increase survivor safety and help them meet their goals.
  • Coordinate advocacy needs, information and referral services for AACI clients.
  • Provide case management, meet regularly with clients to support case plan accomplishments
  • Coordinate with other advocates, providers and/or other service agencies to facilitate referrals and connections.
  • Provides coverage for 24-hour crisis hotline, online chat service SafeChatSV, shelter and office. Assess immediate crisis needs of clients and address appropriately.
  • Maintain accurate and up-to-date client files and records.
  • Provide emergency on-call response as needed.
  • Support clients in navigating the civil and legal systems including assistance with court accompaniment, social services advocacy, translation and interpretation, job and housing search support, and other supportive service
  • Conduct shelter client assessments and intakes, orient clients to shelter and house rules, oversee house security, facilitate problem solving for in-house conflicts and crises.
  • Attend collaborative meetings and community events as a representative of the program and agency.
  • Assist with data compilation, submits monthly client data forms that are required for grant deliverables.
  • Assist with community outreach regarding domestic violence and human trafficking; this may include support of presentations, outreach events, media interviews, and/or the development of multilingual collateral.
  • Oversee and support volunteers with training and orientation and monitoring assignments.
  • Provide survivors and their children with transportation, as needed
  • Complete other duties and related projects as assigned.


  • Bachelor’s degree in social work, behavioral sciences, other related fields or equivalent working experience.
  • One year of professional experience working with survivors of domestic violence, human trafficking, and/or trauma preferred.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and handle multiple tasks while also being a team player.
  • Ability to work in a flexible environment including some evenings, weekends, and holidays.
  • Committed to program’s anti-violence mission and able to adhere to confidentiality requirements around client information.
  • Must complete 40 hours of state-mandated domestic violence advocacy training.
  • Sensitive and able to work with diverse communities in terms of race, ethnicity, class, gender identity, sexual orientation, age, disability, etc.
  • Strong computer skills, including Microsoft Office applications.
  • Valid CA Driver’s License, vehicle for agency travel and current automobile insurance
  • Fluent and able to provide all services in an Asian language or Spanish and English, preferred

This job requires you to be in the community, social services agencies, government agencies and other community partner sites. Work is conducted in standard office environment or shelter location. Driving is essential to the function of this job.

While performing the duties of this job, the employee is required to talk and hear. The employee is required to sit for long periods of time; see to utilize a computer screen; frequently use hands; and reach with hands and arms for activities such as keyboarding. The employee occasionally lifts and/or moves up to 50 pounds.

AACI is an Equal Opportunity Employer.