Peer Support Specialist

Position:                  Peer Support Specialist  

Department:          Behavioral Health, Center for Survivors of Torture (CST)

Reports to:             CST Program Manager

Job Location:        Moorpark Avenue, San Jose

Work Hours:          Full-Time, Non-Exempt

Position Summary:

The Peer Support Specialist will provide a wide range of services to clients in order to promote self-reliance, recovery, and community acculturation and community acculturation. Services include support and advocacy to increase clients’ ability to engage in ongoing treatment.

Duties and Responsibilities

  • Serve as mentor/role model demonstrating ability of effective coping skills and self-help strategies.
  • Serve as client advocate.
  • Provide quality customer service to clients.
  • Conduct outreach activities to isolated or underserved population in the community.
  • Engage in guided home/office visit activities to assist clients.
  • Opportunity to assist in a variety of support activities including peer support groups, peer recovery and psycho-educational groups.
  • Assist clients in navigation of the behavioral health system, referral to community agencies, and linkages to social, legal, vocational and educational services.
  • Communicates, represents and promotes the peer/clients’ perspective within the program.
  • Coordinate and consult with team members regarding any client issues or concerns.
  • Communicate with direct supervisor regularly on the status of the outreach and engagement activities, and any relevant issues concerning clients.
  • Attends meetings, seminars and trainings as needed.
  • Provide appropriate documentation and paperwork as needed on peer services.
  • Maintain confidentiality and ethical standards.

Other duties as assigned.


  • BA/BS degree preferred.
  • Two years of related work experience.
  • Extensive knowledge of community resources and support.
  • Ability to maintain a flexible work schedule and able to work evenings and weekends.
  • Experience working with diverse ethnic background and language groups.
  • Bilingual: Fluent in at least one of the languages that the refugee population in Santa Clara County speak (Arabic, Amharic, Burmese, Bosnian, Chinese, Dari, Farsi, Punjabi or Hindi, Tigrinya, Vietnamese).
  • Valid CA Driver’s License, vehicle for agency travel and current automobile insurance.
  • Good written, verbal and interpersonal skills.
  • Excellent communication, problem solving and organization skills.
  • Excellent customer service skills.
  • Excellent computer skills.
  • Demonstrated commitment to human rights.

While performing the duties of this job, the employee is required to talk and hear. The employee is required to sit for long periods of time; see to utilize a computer screen; frequently use hands; and reach with hands and arms for activities such as keyboarding.

AACI is an Equal Opportunity Employer.