Job Opening

Shelter Support On-Call

May 31, 2018

Position: Shelter Support

Department: Asian Women’s Home 

Reports to:Asian Women’s Home Program Manager

Job Location: Moorpark Avenue and Story Road, San Jose

Work Hours: On-Call (8 – 16 hrs/wk), Non-Exempt

Asian Americans for Community Involvement (AACI) which was founded in 1973 has an amazing opportunity for the above position in the non-profit sector. AACI’s mission is to improve the health, mental health, and well-being of individuals, families and the Asian community. We do this by providing an array of high quality health and human services, sharing expertise about the Asian community’s needs and best services delivery practices, and providing Asian leadership in advocating on key health and human services issues. AACI has over 170 employees and an annual budget of over $16M.

Position Summary:

To meet the needs of survivors of domestic violence and human trafficking, AACI Asian Women’s Home relies on a team of Shelter Support Staff to provide 24-hour coverage of the emergency shelter and crisis hotline.  These staff are essential to maintaining a safe and supportive environment for shelter residents on weekends and weekdays/weeknights as needed.  Staff also assists with in-person response, shelter operations, and general administration.  This position reports to the Shelter Manager.      

Duties and Responsibilities:


  • Answer the 24-hour hotline, providing crisis counseling and safety planning, information and referrals, and intake for shelter as needed. 

Case Management:

  • Assist new residents with intake and exit process, including completion of all paperwork. 
  • Provide residents with interpretation/translation and other supportive services as needed. 
  • Transport clients to and from the shelter and provide transportation as a part of client accompaniment or for daily needs. 
  • Document all services and activities.

In-person Response:

  • Provide in-person support as needed in response to law enforcement calls, client emergencies, etc.

Milieu Support:

  • Support the shelter residents with activities of daily living, including crisis intervention and practical support. 
  • Promote residents’ understanding of communal living guidelines. 
  • Ensure that the shelter facility is kept clean and presentable and that the continuous confidentiality of the shelter location and residents is maintained at all times. 
  • Supervise and assist with meal planning, preparation, and clean up. 
  • Coordinate residents’ daily laundry and housekeeping tasks. 
  • Organize indoor and outdoor group activities for shelter residents, including families and children.

General Administration:

  • Ensure that the staff office and storage areas are kept clean and organized. 
  • Assist shelter volunteers/interns with their orientation and task assignments including coordinating activities and events for shelter residents.
  • Pick up and organize food bank and other donations, as needed. 
  • Assist with outreach as needed, including tabling events, presentations, and media activities. 
  • Assist the shelter coordinator with programmatic reports and other administrative requirements. 


  • Attend program and agency meetings and events as required. 

Other Duties:

  • Performs other duties as may be required.


  • BA/BS in social work, behavioral sciences, other related fields or equivalent experience.  Experience with domestic violence and/or human trafficking issues preferred.
  • Strong written and verbal communication skills. 
  • Fluent and able to provide all services in an Asian language or Spanish preferred.
  • Excellent customer service and client services philosophy in all interactions. 
  • Ability to work independently and handle multiple tasks while also being a team player.
  • Able to work in a flexible environment including evenings, weekends, and holidays. 
  • Must have already completed 40 hours of state-mandated domestic violence training.
  • Sensitive and able to work with diverse communities in terms of race, ethnicity, class, sexual and gender orientations, age, disability, and other groups.
  • Committed to program’s anti-violence mission and able to adhere to confidentiality requirements around client information. 
  • Strong computer skills, including Microsoft Office applications like Word, Excel, and Outlook.
  • Must have access to and be willing to use a private vehicle with up-to-date insurance and valid driver’s license.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee occasionally lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

To apply for this job, please use this link:

AACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, religion (includes religious dress and grooming), marital status, domestic partnership status, family care leave status, medical condition as defined under California law, mental or physical disability (including persons infected with the HIV virus or persons with AIDS), genetic information, immigration status, military service or veteran’s status, pregnancy, childbirth and related medical conditions (including lactation), or any other classification protected by applicable federal, state, or local laws and ordinances.


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