Housing Specialist

Position: Housing Specialist

Department: Asian Women’s Home

Reports to:Shelter Manager

Job Location:Shelter Confidential Location

Work Hours: Part-Time, Non-Exempt

Founded in 1973, AACI is one of the largest community-based organizations advocating for and serving the marginalized and vulnerable ethnic communities in Santa Clara County. Our many programs address the health and well-being of the individual and advances our belief in providing care that goes beyond just health, but also provides people a sense of hope and new possibilities. Current programs include behavioral and primary health services, substance abuse prevention and treatment, center for survivors of torture, shelter and services for domestic violence and human trafficking survivors, senior center, youth programs, and community advocacy.

Position Summary:

The Housing Advocate provides client-centered support to shelter residents and non-residential survivors of domestic violence and human trafficking, with a focus on housing issues. Responsibilities will include actively seeking short-term and long-term housing opportunities and partnerships in the community. All services are survivor-defined and trauma-informed. This person also collaborate with colleagues as needed. Assists with volunteers and general administration.  Attends collaborative meetings and builds relationships with community partners. This position reports to the Shelter Manager.

Duties and Responsibilities:

Case Management:

  • Provides clients with peer counseling, safety planning, housing advocacy and accompaniment, translation and interpretation, transportation, and other supportive services that may be required by the client’s case management plan.
  • Housing advocacy includes but is not limited to assistance completing screenings, applications and referral proceedings
  • Reviews client records regularly for progress updates and to ensure accurate and current records of services provided.
  • Follows up with clients as needed to inform them of resources and services that are available to them.
  • Assist with 24-hour hotline and shelter coverage, as needed.

Milieu Support:

  • Supports shelter residents with daily activities, including crisis intervention and practical support.  Promotes residents’ understanding of communal living guidelines and other activities that increase survivor safety and help them meet their goals.
  • Ensures that the shelter facility is kept clean and presentable.
  • Ensures that the continuous confidentiality of the shelter location and residents is maintained at all times.

Data Management and Reporting:

  • Ensures services are recorded promptly and accurately.
  • Coordinates work with the Data Management and Reporting Specialist.


  • Builds relationships with community partners and facilitates joint advocacy efforts when appropriate.
  • Attends program and agency meetings and actively participate in internal projects.  Ensure work is coordinated with program and agency colleagues.

General Administration:

  • Assists with shelter operations, including intern/volunteer support and training, donation management, and resident activities.

Community Outreach and Education:

  • May assist with community outreach and education regarding domestic violence, especially in communities of the advocate’s language fluency.

Other Duties as assigned.


  • BA/BS in social work, behavioral sciences, other related fields or equivalent experience.
  • One year of professional experience in the domestic violence and/or human trafficking field, housing, and one year of experience in a professional office environment preferred.
  • Strong written and verbal communication skills. Practices non-violent communication.
  • Fluent and able to provide all services in English and an Asian language or Spanish.
  • Excellent customer service and client services philosophy in all interactions. Displays initiative and creativity.
  • Values teamwork while also being able to multitask and work independently.
  • Detail-oriented, organized, and able to meet deadlines.
  • Able to work in a flexible environment including some evenings, weekends, and holidays.
  • Must complete 40 hours of state-mandated domestic violence training.
  • Displays cultural humility and is able to work with diverse communities in terms of race, ethnicity, gender identity, sexual orientation, class, age, disability, and so on.
  • Committed to social justice and ending gender-based violence.
  • Demonstrates a high level of professionalism in dealing with confidential information.
  • Strong computer skills, including Microsoft Office applications like Word, Excel, and Outlook.
  • Valid CA Driver’s License, vehicle for agency travel and current automobile insurance.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to sit, and use hand to finger.

AACI is an Equal Opportunity Employer.

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