Family Partner (Bilingual)

Position:                  Family Partner

Department:          Behavioral Health, Family and Children Program

Reports to:             Family and Children Program Manager

Job Location:        Moorpark Avenue, San Jose

Work Hours:          Full-Time, Non-Exempt

Founded in 1973, AACI is one of the largest community-based organizations advocating for and serving the marginalized and vulnerable ethnic communities in Santa Clara County. Our many programs address the health and well-being of the individual and advances our belief in providing care that goes beyond just health, but also provides people a sense of hope and new possibilities. Current programs include behavioral and primary health services, substance abuse prevention and treatment, center for survivors of torture, shelter and services for domestic violence and human trafficking survivors, senior center, youth programs, and community advocacy.

Position Summary:

Responsible for providing peer support to family members of youth enrolled in any of AACI’s Family and Children program. The Family Partner must have personal experience raising a child who has received either mental health services or human services.

The family partner is responsible for engaging families in services and utilizing personal and professional life experience to provide peer support to parents and caregivers as appropriate..

Duties and Responsibilities

  • Provide parents and/or caregivers with information about the agency, processes and procedures and internal resources.
  • Collaborate and participate in treatment team meetings to ensure that parents and/or caregivers have a voice in the process.
  • Explore, identify and help family with community connections and resources.
  • Conduct Outreach to the community.
  • Provide non-judgmental, unconditional support to children and families served through AACI Family and Children Services program.
  • Submit incident reports or other necessary documentation in a timely and completed manner.
  • Participates in program and system meetings.
  • Maintain monthly productivity of 55% of total time worked or as based on program needs.

Other duties as assigned.


  • Ability to maintain a flexible work schedule and able to work evenings and weekends.
  • High School Diploma/GED required.
  • Valid CA Driver’s License, vehicle for agency travel and current automobile insurance.
  • Parent or caregiver of a child who has received mental health or human services within the past 3 years.
  • Bilingual: Fluent in Spanish or Vietnamese.
  • Peer mentoring training or willing to receive certification in peer mentoring
  • Knowledge of Juvenile Probation Department, Santa Clara County Department of Family and Children Services, Family Advocate and other involved agencies.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently bends, lifts and/or moves up to 10 pounds with relative ease. Specific vision abilities required by this job include close vision and the ability to adjust focus.

AACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, religion (includes religious dress and grooming), marital status, domestic partnership status, family care leave status, medical condition as defined under California law, mental or physical disability (including persons infected with the HIV virus or persons with AIDS), genetic information, immigration status, military service or veteran’s status, pregnancy, childbirth and related medical conditions (including lactation), or any other classification protected by applicable federal, state, or local laws and ordinances.