Job Opening

Clinical Program Manager

May 2, 2018

Position: Clinical Program Manager CST

Department: Behavioral Health

Reports to: Associate Director of CST

Job Location: Moorpark Ave, San Jose

Work Hours: Full-Time, Exempt

Asian Americans for Community Involvement (AACI) which was founded in 1973 has an amazing opportunity for the above position in the non-profit sector. AACI’s mission is to improve the health, mental health, and well-being of individuals, families and the Asian community. We do this by providing an array of high quality health and human services, sharing expertise about the Asian community’s needs and best services delivery practices, and providing Asian leadership in advocating on key health and human services issues. AACI has over 170 employees and an annual budget of over $16M.

Position Summary

The Program Manager is responsible for management and clinical oversight of a unique program for survivors of torture and new refugees within the Behavioral Health (BH) Department.  This position oversees day to day program activities, compliance with programmatic, administrative and fiscal requirements of contracts and grants.  The Program Manager is also responsible for staff clinical and administrative supervision, monitoring staff and program performance, and providing leadership as part of the management team of CST and in BH. The CST Program Manager reports to the Associate Director of CST.                                            

Duties and Responsibilities


  • Ensures compliance with all contract requirements and is responsible for monitoring and addressing productivity of the program.
  • Coordinates provision of direct services, from referral, to case assignment through closing.
  • Supports trauma informed, client centered, and culturally appropriate recovery based service delivery by multidisciplinary team, ensuring best practices for Refugees and Survivors of Torture.
  • Responsible for timely and accurate data collection, summary and analysis of program effectiveness, and reporting following the Office of Refugee Resettlement (ORR) and Santa Clara County MHSA Prevention and Early Intervention standards.
  • Works with the Associate Director of CST to develop, expand and implement an outreach plan to address stigma, nurture and build partnerships and increase access to our services
  • Provides performance feedback to program staff on a regular basis
  • Updates CST Protocol Manual and policies and procedures as necessary.
  • Monitors resources and costs for all program-related activities, ensuring appropriate tracking of budget items.
  • Conducts monthly chart audits with licensed providers and quarterly peer audits with all staff and interns.
  • Participates in bimonthly BH managers meetings and agency managers meetings, collaborating and supporting smooth interdepartmental work.
  • Works closely with and supports Associate Director of CST with tasks such as: identifying, coordinating and conducting trainings and presentations for staff, and in the community and representing CST & AACI at meetings and events.

Clinical Supervision

  •  Provides weekly clinical supervision to staff and interns including oversight and approval of written documentation and electronic health records.
  • Obtains 5150 certification. Assists staff with crisis intervention and Officer of the Day support. 

Clinical Consultation

  • Participates in bimonthly licensed clinical consultation meeting. 
  • Provides consultation to psychiatrists and other clinicians as necessary. 
  • Provides consultation to the community and related agencies.

Direct Mental Health Services

  • Obtains certification as a Medicare and MediCal provider.  Conducts intake assessments and other clinical services as needed.

Other duties as assigned.


  • Ph.D./Psy.D., LCSW,  LMFT, or LPHA with an active license.
  • Exceptional leadership skills, ability to take initiative and work independently to meet organizational goals.
  • Demonstrated ability to work from a trauma informed, strengths-based perspective with cultural humility to serve diverse populations.
  • Excellent written and verbal communication skills with people of various cultural, professional and experiential backgrounds. Bilingual in another language a plus.
  • Ability to work in fast-paced environment and manage multiple projects and assignments simultaneously.
  • Knowledge of laws and ethical standards pertaining to clinical care.
  • Proficient in MS Word, Excel and Outlook.
  • Experience with Electronic Health Records and MediCal billing preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

To apply for this job, please use this link:

AACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, religion (includes religious dress and grooming), marital status, domestic partnership status, family care leave status, medical condition as defined under California law, mental or physical disability (including persons infected with the HIV virus or persons with AIDS), genetic information, immigration status, military service or veteran’s status, pregnancy, childbirth and related medical conditions (including lactation), or any other classification protected by applicable federal, state, or local laws and ordinances.


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