Job Opening

Clinical Program Manager F&C

October 19, 2018

Position:                  Program Manager

Department:          Behavioral Health, Family and Children Program 

Reports to:             Behavioral Health Director 

Job Location:        Moorpark Avenue and Story Road, San Jose

Work Hours:         Full-Time, Non-Exempt

Asian Americans for Community Involvement (AACI) which was founded in 1973 has an amazing opportunity for the above position in the non-profit sector. AACI’s mission is to improve the health, mental health, and well-being of individuals, families and the Asian community. We do this by providing an array of high quality health and human services, sharing expertise about the Asian community’s needs and best services delivery practices, and providing Asian leadership in advocating on key health and human services issues. AACI has over 170 employees and an annual budget of over $16M.

Job Summary:

This position is responsible for management and oversight of the Family and Child program which includes ensuring timely and high quality delivery of behavioral health and substance abuse contract objectives, clinical and administrative supervision of staff, interns and trainees, participation in key county and provider meetings and trainings, and collaboration with the management team and other providers.  The Family and Child Program Manager also is required to take on supervisor of the day responsibilities, assist with weekly consultation sessions, clinical trainings, and may provide direct services to clients.  This position reports to the Director of Behavioral Health Services.

Specific Functions


  • Coordinate provision of services with other program elements, related community behavioral health service agencies, substance abuse programs, local schools, private care providers and treatment facilities
  • Assist in telephone triaging of client/family member/ other provider inquiries/ concerns regarding behavioral services and clinical care
  • Maintain and make recommendations for modifications to practice policies and procedures in areas related to clinical services
  • Coordinate referrals to program and evaluate appropriateness based on admissions/medical necessity criteria
  • Ensure appropriate and timely opening and closing of cases and coordination with billing department
  • Conduct monthly chart audits to ensure proper documentation and standard of care and follow up with staff and Q/I team
  • Monitors progress on contract deliverables including and prepares monthly program reports
  • Supports collection of outcome data and reviews information to identify strengths and address areas of improvement
  • Assist in interviewing and hiring of staff and interns
  • Perform performance feedback to program staff on a regular basis
  • Participate in and ensure continuing training/education for clinical staff 

Clinical Supervision: 

  • Provide clinical supervision to assigned behavioral health staff in alignment with county and licensing standards 
  • These weekly supervision sessions will provide for oversight, approval and coaching for all cases served by each non-licensed behavioral health staff member 
  • Clinical supervision will encompass all aspects of behavioral health service: (e.g. intake/assessment diagnosis, treatment planning, treatment interventions, charting, case management, consultation and case closing)
  • Assist clinical staff with crisis intervention
  • Maintain 5150 certification and service on rotation for Supervisor of the Day

Clinical Consultation:

  • Provide assistance and co-facilitation with other clinical supervisors, the Director of Behavioral Health Services, for licensed staff.
  • Provide consultation to:
  • Increase the clinical skill capacity of all behavioral health staff
  • Train and/or update all behavioral health staff in documentation procedures
  • Train all behavioral health staff in culturally specific issues relevant to the delivery of behavioral health services
  • Assist individual behavioral health staff with cases they present
  • Cross-train staff to build skill capacity for working with multiple population categories.
  • Provide consultation services to the community and related agencies

Direct Behavioral Services:

  • May provide direct behavioral health or substance abuse services to clients
  • Services to include intake, assessment, evaluation, diagnosis, treatment planning, individual/family/group counseling, case management and case charting

Other duties as assigned.


  • Licensed MFT, LCSW or Ph.D/Psy. D.
  • Two to three years of post-license clinical experience in behavioral health and substance abuse.
  • Two to three years of supervisory experience.
  • Ability to communicate well with people of various cultural, professional and experiential backgrounds. Bilingual in Asian language a plus.
  • Ability to lead, direct and manage clinical staff
  • Knowledge of laws and ethical standards pertaining to clinical care.
  • Excellent written and verbal skills.
  • Valid CA Driver’s License, vehicle for agency travel and current automobile insurance.
  • Proficient in MS Word, Excel and Outlook.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently bends, lifts and/or moves up to 10 pounds with relative ease. Specific vision abilities required by this job include close vision and the ability to adjust focus.

To apply for this job, please use this link:

AACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, religion (includes religious dress and grooming), marital status, domestic partnership status, family care leave status, medical condition as defined under California law, mental or physical disability (including persons infected with the HIV virus or persons with AIDS), genetic information, immigration status, military service or veteran’s status, pregnancy, childbirth and related medical conditions (including lactation), or any other classification protected by applicable federal, state, or local laws and ordinances.


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