Client Advocacy Manager

Position: Client Advocacy Manager

Department: Asian Women’s Home (AWH)

Reports to: Associate Director of Wellness Services

Job Location: Story Road, San Jose

Work Hours: Full-Time, Exempt

AACI, which was founded in 1973, has an amazing opportunity for the above position in the non-profit sector. AACI’s mission is to strengthen the hope and resilience of our community members by improving their health, mental health, and well-being. We do this by providing an array of high quality health and human services, including advocating for their needs. AACI has over 170 employees and an annual budget of over $16M.

Position Summary:

The Client Advocacy Manager is responsible for day to day oversight of case management and response services for survivors of domestic violence and human trafficking.  This includes supervising a team of case managers, monitoring program activities, creating strong partnerships with community stakeholders, and providing leadership as part of the management team of AWH.  The Advocacy Manager reports to the Associate Director of Wellness Services.

Duties and Responsibilities

Staff Supervision and Development

  • Supervises and evaluates the performance of case management staff in relation to their job descriptions and job performance.
  • Provides ongoing guidance and support, including training for continuous development of staff skills and resilience.
  • Develops team cohesion and communication, and builds a strengths-based team culture.

Quality Assurance

  • Periodically reviews client case files to ensure case management protocols are followed.
  • Ensures the provision of quality services through staff support and the development of ongoing program evaluation processes.
  • Maintains standards of client care that are survivor-centered, trauma-informed, strengths-based, and culturally responsive.
  • Ensures compliance with programmatic, administrative, and fiscal requirements of funders and the organization.

Program Management and Performance

  • Ensures systems are in place to monitor daily program activities.
  • Ensures that program data and other information required for reporting and evaluation is provided accurately and on time.
  • Supports the integration of interns and volunteers in program activities.
  • Participates in community outreach and engagement as needed to raise community awareness of gender-based violence and available services.

Strategic Development

  • Maintains strong knowledge of program and community needs.
  • Monitors and reports on environmental trends and works with senior management in planning the program direction to meet future needs.
  • Participates in meetings and events to strengthen collaboration and build relationships, with the goal of providing quality services and systems advocacy around the needs of survivors.
  • Assists with program planning, design, and change management.

Other duties as assigned.

 Qualifications

  • BA/BS required. Master’s degree preferred or equivalent experience in social work, social science, or public administration.
  • Minimum 4 years of program experience, especially working with survivors of gender-based violence.
  • Excellent written and verbal communication skills with people of various cultural, professional and experiential backgrounds. Practices non-violence communication and conflict resolution skills.
  • Strong leadership skills, ability to build team as well as take initiative to meet organizational goals.
  • Can work in a fast-paced environment and manage multiple projects and assignments simultaneously.
  • Ability to create processes and build institutional knowledge. Detail-oriented, organized, and able to meet deadlines.
  • Works from a framework that is survivor-centered, trauma-informed, and strengths-based.
  • Must complete 40 hours of state-mandated domestic violence/human trafficking training (provided upon hiring).
  • Displays cultural humility and is able to work with diverse communities in terms of race, ethnicity, gender identity, sexual orientation, class, age, disability, etc.
  • Committed to social justice and ending gender-based violence.
  • Demonstrates a high level of professionalism in dealing with confidential information.
  • Preferred experience in grant proposal writing and managing program budgets.
  • Bilingual in an Asian language or Spanish desirable.
  • Strong computer skills, including Microsoft Office applications like Word, Excel, and Outlook. Experience with client database software.
  • Valid CA Driver’s License, vehicle for agency travel and current automobile insurance.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently bends, lifts and/or moves up to 10 pounds with relative ease. Specific vision abilities required by this job include close vision and the ability to adjust focus.

AACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, religion (includes religious dress and grooming), marital status, domestic partnership status, family care leave status, medical condition as defined under California law, mental or physical disability (including persons infected with the HIV virus or persons with AIDS), genetic information, immigration status, military service or veteran’s status, pregnancy, childbirth and related medical conditions (including lactation), or any other classification protected by applicable federal, state, or local laws and ordinances.