Behavioral Health Program Manager

Job Title:         Behavioral Health Coordinator for Katie A Program

Department:   Behavioral Health, Family and Children Program

Location:         Moorpark Avenue and Story Road, San Jose

Job Type:        Full Time Non-Exempt

Reports to:      Family and Child Program Manager

Supervises:     Katie A Staff Behavior Health Clinicians, Case Managers, Wellness Counselor


Job purpose

The Behavioral Health Coordinator over sees the Katie A Behavioral Health program ensuring staff are trained and following the ICP Model. Responsible for supporting program administrative duties such as participation in Katie A county meetings and trainings, preparing reports, coordinating intake assessments and appropriate referral to individual or group services. Responsible for providing and ensuring culturally and linguistically competent health services that target Katie A youth with Intensive needs and behavioral health issues including intake, assessment, treatment planning, individual and group therapy.

Duties and responsibilities

  • Coordinate referrals to program and evaluates appropriateness based on admissions/medical necessity criteria
  • Assist in triaging of client/family member(s)/ other provider inquiries/ concerns regarding clinical care for behavioral health and substance use.
  • Work to assure program compliance with federal, state, county and agency policies and procedures.
  • Maintain and makes recommendations for modifications to practice policies and procedures to increase efficiency and quality of service delivery.
  • Help to ensure programmatic goals are being met and to track and monitor progress towards contract deliverables.
  • Prepare timely and accurate reports per contract requirements
  • Assist in interviewing and hiring of staff and interns.
  • Provide support to staff and interns regarding proper documentation.
  • Facilitate communication with key Katie A staff to stay informed on important information pertaining to client care and contract requirements.
  • Participate in and helps to monitor quality assurance and improvement measures, including (but not limited to): internal audits, utilization reviews, client satisfaction surveys, outcome measures and supervision.
  • Network with other Katie A service providers and participates in internal and external meetings as needed.
  • Provide coverage for counselors and interns in their absence to provide clinical care to their clients. Also assisting to cover for manager’s absences by attending meetings or responding to outside inquiries.

Clinical Consultation and Training

  • Participate in individual and/or group, weekly, clinical supervision meetings with supervisor(s).
  • Participates in ongoing internal and external case consultations, training and education, including Katie A-mandated trainings and AACI in-house trainings, as required.

Direct Services:

  • Provide individual, group, and collateral sessions as well as case management and recovery services for assigned clients
  • Services to include intake, assessment, treatment planning, and discharge sessions, as well as crisis intervention.
  • Collaboration with other agencies/services, such as probation officers, social workers, wrap around services, case workers, etc. as well as coordination with other applicable AACI team members
  • Maintain clinical documentation in a timely and ethical manner on electronic health record and paper chart within the guidelines of Statutes, Regulations and Policies for Federal, State, and County.


  • Master’s Degree in Social Work, Psychology, Clinical Counseling, Marriage and Family Therapy or Ph.D/Psy. D
  • Licensed or close to licensure.(LMFT, LPCC, CA Licensed Psychologists (PSY), Licensed Clinical Social Worker (LCSW) or equivalent mental health related license.
  • Five or more years of experience in the Behavioral Health field.
  • Working knowledge of DSMV and experience with dual diagnoses.
  • Experience working with youth and families.
  • Experience working with intensive cases such as Katie A is desired
  • Ability to communicate well with people of diverse cultural professional and experiential backgrounds.
  • Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.
  • Knowledge of laws and ethical standards pertaining to clinical care.
  • Excellent verbal and written skills
  • Detail oriented, organized
  • Proficient in MS Office software
  • Bilingual in an Asian language or Spanish highly desired

Working conditions

This job requires you to be in the community, in client’s homes, schools, social justice offices and other community partner sites. Driving is essential to the function of this job.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to talk and hear. The employee is required to sit for long periods of time; see to utilize a computer screen; frequently use hands; and reach with hands and arms for activities such as keyboarding.

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