Peer Support Specialist

Position: Peer Support Specialist  

Department: Behavioral Health, Center for Survivors of Torture (CST)

Reports to: CST Program Manager

Job Location: Moorpark Avenue, San Jose

Work Hours: Full-Time, Non-Exempt

AACI, which was founded in 1973, has an amazing opportunity for the above position in the non-profit sector. AACI’s mission is to strengthen the hope and resilience of our community members by improving their health, mental health, and well-being. We do this by providing an array of high quality health and human services, including advocating for their needs. AACI has over 170 employees and an annual budget of over $16M.

Position Summary:

The Peer Support Specialist will provide a wide range of services to clients in order to promote self-reliance, recovery, and community acculturation and community acculturation. Services include support and advocacy to increase clients’ ability to engage in ongoing treatment.

Duties and Responsibilities

  • Serve as mentor/role model demonstrating ability of effective coping skills and self-help strategies.
  • Serve as client advocate.
  • Provide quality customer service to clients.
  • Conduct outreach activities to isolated or under served population in the community.
  • Engage in guided home/office visit activities to assist clients.
  • Opportunity to assist in a variety of support activities including peer support groups, peer recovery and psycho-educational groups.
  • Assist clients in navigation of the behavioral health system, referral to community agencies, and linkages to social, legal, vocational and educational services.
  • Communicates, represents and promotes the peer/clients’ perspective within the program.
  • Coordinate and consult with team members regarding any client issues or concerns.
  • Communicate with direct supervisor regularly on the status of the outreach and engagement activities, and any relevant issues concerning clients.
  • Attends meetings, seminars and trainings as needed.
  • Provide appropriate documentation and paperwork as needed on peer services.
  • Maintain confidentiality and ethical standards.

Other duties as assigned.


  • BA/BS degree preferred.
  • Two years of related work experience.
  • Extensive knowledge of community resources and support.
  • Ability to maintain a flexible work schedule and able to work evenings and weekends.
  • Experience working with diverse ethnic background and language groups.
  • Bilingual: Fluent in at least one of the languages that the refugee population in Santa Clara County speak (Arabic, Amharic, Burmese, Bosnian, Chinese, Dari, Farsi, Punjabi or Hindi, Tigrinya, Vietnamese).
  • Valid CA Driver’s License, vehicle for agency travel and current automobile insurance.
  • Good written, verbal and interpersonal skills.
  • Excellent communication, problem solving and organization skills.
  • Excellent customer service skills.
  • Excellent computer skills.
  • Demonstrated commitment to human rights.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee regularly is required to walk, sit. The employee frequently bends, lifts and/or moves up to 10 pounds with relative ease.

AACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, religion (includes religious dress and grooming), marital status, domestic partnership status, family care leave status, medical condition as defined under California law, mental or physical disability (including persons infected with the HIV virus or persons with AIDS), genetic information, immigration status, military service or veteran’s status, pregnancy, childbirth and related medical conditions (including lactation), or any other classification protected by applicable federal, state, or local laws and ordinances.