September 8, 2017
Position: Medical Director
Department: Health Center
Reports to: President & CEO
Job Location: Moorpark Avenue, San Jose
Work Hours: Full-Time, Exempt
Asian Americans for Community Involvement (AACI) which was founded in 1973 has an amazing opportunity for the above position in the non-profit sector. AACI’s mission is to improve the health, mental health, and well-being of individuals, families and the Asian community. We do this by providing an array of high quality health and human services, sharing expertise about the Asian community’s needs and best services delivery practices, and providing Asian leadership in advocating on key health and human services issues. AACI has over 170 employees and an annual budget of over $16M.
The Medical Director is responsible for leading AACI’s Health Center in providing high-quality integrated medical services to patients. Supervises and oversees the performance of medical staff; implements practice transformation initiatives and leads clinic in testing new changes in health care delivery models; oversees and leads quality improvement projects; creates and updates policies and procedures; and ensures high patient, staff and provider satisfaction. Reports to President & CEO.
- Under the strategic direction of the CEO, translates the policies of the Board of Directors for the provision of medical services.
- Directly supervises and evaluates the performance of medical practitioners. Demonstrates leadership in resolving patient-related issues and maintaining high provider satisfaction.
- Leads the Health Center in preparing for changing medical reimbursement models and implementing practice transformation initiatives. Leads and tests changes to explore new models of care delivery to determine the most effective strategies before implementation throughout the practice.
- Prepares, implements and evaluates the department’s operational plan, budget and performance.
- Monitors performance of all medical department personnel, assuring compliance with performance standards which include: productivity standards, appointment schedules, quality of care expectations, and compliance with established protocols and policies. Works with providers and staff to find ways to improve performance at all levels.
- Evaluates the need to expand AACI Health Center services in the county and implements plans as needed.
- Oversees ongoing training and education of Health Center providers and staff.
- Represents AACI at local, state and federal levels concerning community clinic health care related issues and health care delivery resolutions.
- Supervises the Clinic Nurse Manager.
- Directs oversight of front office (reception, Call Center, eligibility, and Patient Navigation), and back office (Medical Assistant, referral, medical records, etc.) staff, policies, and procedures.
- Determines, develops, updates and implements standards, policies, procedures and protocols for all the components of the Health Center.
- Responsible for overseeing recruitment and retention strategies for a stable staffing pattern.
- Sets schedules and coverage, approves leaves, and manages the provider schedule to ensure coverage at all times.
- Runs provider meetings and ensures appropriate follow-up actions are taken.
- Oversees the process for reviewing, responding to and resolving patient grievances related to the Health Center. Works collaboratively with Health Center managers to resolve patient complaints and grievances.
- Oversees the development, implementation and monitoring of a quality improvement program that assures compliance with internal policies, standards, procedures, protocols and with all regulatory requirements. Works with the Senior Quality Improvement Manager to maintain Health Center quality improvement efforts, and monitor and improve clinical performance measures.
- Oversees the preparation for medical audits, operational site visits, etc.
- Oversees efforts to maintain high patient satisfaction with Health Center services.
- Conducts and oversees peer review activities to ensure quality of care.
- Oversees the credentialing and privileging of medical practitioners.
- Responsible for the training, organization and policies of the medical staff to operate under a managed care system.
- Performs other duties as assigned or required.
- Provides medical services to patients of all ages as appropriate for specialty and licensure.
- Provides on-call and emergency services when appropriate.
- Provides back-up coverage for physicians in the clinic.
- Makes referrals to appropriate sub-specialists for specialized examination, diagnosis, and treatment.
- Coordinates with other departments to ensure adequate follow up and continuity of care.
- Works with other clinic health professionals in providing comprehensive high quality care to patients.
Required Qualifications, Knowledge and Abilities
- Possession of a Medical Doctor degree from an accredited college or university.
- Possession of California Medical License in good standing.
- Current DEA number and other applicable licenses/certifications.
- Must maintain active supervisory certification as required by the State of California.
- Two years of clinical experience, preferably in a community clinic setting.
- High degree of professionalism, diplomacy, and ability to interact with staff, clients, community members, and others. Demonstrated ability to work with health care and human services staff of all education and professional levels.
- Strong knowledge of cultural and familial dynamics as they pertain to Asian Americans.
- Knowledge of sound medical techniques and ability to adapt them to be culturally appropriate.
- Ability to maintain strict confidentiality.
- Demonstrated ability to multi-task, be self-directed, well-organized, discrete and results-oriented.
- Demonstrated ability to lead a diverse team of staff and be an effective educator.
- Excellent customer service, verbal, and written communication skills.
- Bicultural and bilingual in Asian language necessary.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently bends, lifts and/or moves up to 10 pounds with relative ease. Specific vision abilities required by this job include close vision and the ability to adjust focus.
To apply for this job, please use this link:
AACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.