Job Opening

Quality Improvement Manager

March 31, 2017

Position: Quality Improvement Manager
Department: Behavioral Health
Reports to: Director of Behavioral Health Services
Job Location: Moorpark Avenue & Story Road, San Jose
Work Hours: Full-Time, Exempt

Asian Americans for Community Involvement (AACI) which was founded in 1973 has an amazing opportunity for the above position in the non-profit sector. AACI’s mission is to improve the health, mental health, and well-being of individuals, families and the Asian community. We do this by providing an array of high quality health, behavioral health and wellness services, sharing expertise about the Asian community’s needs and best services delivery practices, and providing Asian leadership in advocating on key health and human services issues. AACI has over 170 employees and an annual budget of over $16M.

Position Summary:

Under the general direction of the Director of Behavioral Health Services, the Quality Improvement (QI) Manager is responsible for maintaining and improving quality and effectiveness of clinical and wellness services delivery based on quality outcomes, cost effectiveness, and client centeredness. This position is responsible for the adherence to compliance regulations and on-going and up-to-date Behavioral Health (BH) system developments to ensure staff compliance with systemic changes. The QI manager combines clinical expertise and leadership skills to influence outcomes, systems, and practices. This position will provide support to BH and Wellness Services (WS) staff to monitor clinical and WS quality and client care.

Duties and Responsibilities:

• Provides the day-to-day oversight of the Quality Assurance (QA) team.
• Supervises and evaluates the performance of the QA team.
• Supervises the QI Lead.
• Training and oversight of the Electronic Health Records as it relates to the QI function.
• Liaison with AACI’s IT personnel to ensure that software are updated and in compliance with state and federal regulations.
• Assists in the development, maintenance and update of the Continuing Quality Improvement (CQI) process for the BH and WS departments.
• Develops and implements staff clinical training and professional development plan.
• Develops support mechanisms for and ensures productivity and continued quality improvement of program staff.
• Assists in the improvement, on-going development and the effective utilization of an intern/trainee program.
• Develops and implements the Utilization Review & Management plan.
• Ensures contractual, legal and HIPAA compliance.
• Develops and implements validated internal and external standards to measure quality.
• Responsible for monitoring and ensuring clinical quality, including documentation, utilization review, internal and external chart/peer reviews and outcomes.
• Participation in the agency wide compliance committee and board compliance committee; works closely with COO and compliance leadership.
• Develops and implements a quality improvement initiatives for behavioral health and other agency services outside the scope of AACI’s primary care health center.
• Assists in providing clinical consultation to supervisors, program staff and clinicians.

Other duties as assigned.


• Minimum of a Master’s degree and license or license eligible in the behavioral health sciences (e.g., psychology, social work; LCSW, LMFCC, Clinical Psychologist).
• Minimum of 2 years of management/supervisory experience, must be able to manage cross functionally.
• Knowledge of quality improvement processes and/or compliance.
• Knowledge of Electronic Health Records.
• Knowledge of Santa Clara County Behavioral Health System.
• Knowledge of reporting systems and practices pertaining to quality improvement and program evaluation.
• Excellent written and oral communication skills.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently bends, lifts and/or moves up to 10 pounds with relative ease. Specific vision abilities required by this job include close vision and the ability to adjust focus.

To apply for this job, please use this link:

AACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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